Call Center Agent Training

Improve client satisfaction
Save time on the phone
Avoid misunderstandings
Achieve better results and more job satisfaction
Learn skills that support your proessional AND personal growth
Get more job satisfaction

Working in a call center requires discipline and communications skills. As a customer service/sales representative, you will encounter complaints as well as questions about the company you work for. A call center is a fast-paced environment, so the more you develop your skills, the better equipped you will be to achieve your tasks.

One of the main responsibilities of a call center agent is to keep customers satisfied, which requires that you can communicate well and remain calm and professional even in stressful situations.

If you are selling products/services via the phone (telesales), then you will need additional skills such as:

  • initiate telephone calls with enthusiasm and intent
  • get through to the decision maker – deal with the Gatekeeper
  • get the decision maker interested in you and your offering
  • confidently gather relevant information
  • overcome objections
  • establish commitment

Improving your skills and becoming a professional call center agent can set you apart from other call center operators and ensure more success and better results for you and your employer.

Our Call Center Agent Training is specifically designed to cater to, and augment, the needs and requirements of a call center agent and is suitable for aspiring and existing agents.

Contact us for your complimentary consultation.

Your unique Call Center Agent Training may include:

  • Telephone etiquette
  • Telemarketing calls
  • Building rapport
  • Power phrasing
  • Handling hostility
  • Inbound customer service calls
  • Best practices for placing callers on hold, transferring calls, leaving messages and documenting conversations
  • Techniques for handling ‘challenging’ calls
  • Proven techniques for a winning voice
  • Selling through service
  • Anatomy of a sales Effective email writing
  • Dealing with personal stress