NDIS Services

For Teenagers and Adults

If you are a NDIS participant and ready to move forward, then we would like to offer you the opportunity to be the BEST YOU CAN BE!

We offer 

Improving your skills and becoming a professional call center agent can set you apart from other call center operators and ensure more success and better results for you and your employer.

Our Call Center Agent Training is specifically designed to cater to, and augment, the needs and requirements of a call center agent and is suitable for aspiring and existing agents.

Contact us for your complimentary consultation.

Your unique Call Center Agent Training may include:

  • Telephone etiquette
  • Telemarketing calls
  • Building rapport
  • Power phrasing
  • Handling hostility
  • Inbound customer service calls
  • Best practices for placing callers on hold, transferring calls, leaving messages and documenting conversations
  • Techniques for handling ‘challenging’ calls
  • Proven techniques for a winning voice
  • Selling through service
  • Anatomy of a sales Effective email writing
  • Dealing with personal stress