Call Center Agent Training

Call Center Agent Training

Do you want to:

  • improve client satisfaction?
  • save time on the phone?
  • avoid misunderstanding?
  • achieve better results and more job satisfaction?
  • learn skills that support your personal growth?
  • get more job satisfaction?


Enjoy your work!


Working in a call center requires discipline and communications skills. As a customer service/sales representative, you will encounter complaints as well as questions about the company you work for. A call center is a fast-paced environment, so the more you develop your skills, the better equipped you will be to achieve your tasks.

One of the main responsibilities of a call center agent is to keep customers satisfied, which requires that you can communicate well and remain calm and professional even in stressful situations.

If you are selling products/services via the phone (telesales), then you will need additional skills such as:

  • initiate telephone calls with enthusiasm and intent
  • get through to the decision maker – deal with the Gatekeeper
  • get the decision maker interested in you and your offering
  • confidently gather relevant information
  • overcome objections
  • establish commitment


Your unique Call Center Agent Training may include:

Telephone etiquette
Telemarketing calls
Building rapport
Power phrasing
Handling hostility
Inbound customer service calls
Best practices for placing callers on hold, transferring calls, leaving messages and documenting conversations
Techniques for handling 'challenging' calls
Proven techniques for a winning voice
Selling through service
Anatomy of a sales call
Effective email writing
Dealing with personal stress

Call Centre Agent Training

Improving your skills and becoming a professional call center agent can set you apart from other call center operators and ensure more success and better results for you and your employer.

Our Call Center Agent Training is specifically designed to cater to, and augment, the needs and requirements of a call center agent and is suitable for aspiring and existing agents.

Contact us for your complimentary consultation.